Refund policy
RETURN & REFUND POLICY
Last Updated: September 7, 2026
At TEOVORA, we want you to be satisfied with your purchase. We offer a 30-day return and exchange policy. You have 30 days from the date you receive your order to request a return or exchange.
1. RETURN ELIGIBILITY
To be eligible for a return or exchange, the item must:
• Be returned within 30 days of delivery.
• Be in the same condition in which you received it.
• Be unworn and unused.
• Include all original tags, accessories, and components, if applicable.
• Be returned in its original packaging.
• Include proof of purchase or your order number.
Items that do not meet these requirements may not be eligible for a return or refund.
To request a return or exchange, please contact us at:
tovora88@gmail.com
Please include your order number and the reason for your return or exchange.
If your request is approved, we will provide you with the return address and return instructions.
Please do not send your order back without contacting us first. Unauthorized returns may not be accepted.
2. RETURNS FOR NON-PRODUCT-RELATED REASONS
If the product is not defective, damaged, incorrect, or otherwise affected by an issue caused by TEOVORA, the customer is responsible for the cost of returning the item.
Examples include:
• You changed your mind.
• You no longer want the item.
• You ordered the wrong item, size, color, or quantity.
• The item does not suit your personal preference.
• Other return reasons that are not caused by a product defect, shipping damage, incorrect item, or an error by TEOVORA.
For these returns:
• The customer is responsible for all return shipping costs.
• A $5 USD return processing fee will be deducted from the refund for each approved return request.
• Original shipping charges are non-refundable unless otherwise required by applicable law.
We recommend using a trackable shipping service when returning an item. TEOVORA is not responsible for return packages that are lost or damaged while being shipped back to us.
3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when you receive it.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at:
tovora88@gmail.com
Please provide:
• Your order number.
• A description of the problem.
• Clear photos or videos showing the issue.
Once we review and confirm the issue, we will provide an appropriate solution.
If a return is required because the product is defective, damaged upon delivery, or we sent you the wrong item:
• TEOVORA will cover reasonable return shipping costs.
• The $5 USD return processing fee will NOT apply.
• You may be eligible for a replacement, exchange, or refund, depending on the circumstances.
4. EXCHANGES
We accept eligible exchange requests within 30 days of delivery.
If you would like to exchange an item for reasons unrelated to a defect, damage, incorrect item, or an error by TEOVORA, you will be responsible for the return shipping costs.
Additional shipping charges may apply when sending the replacement item, where permitted by applicable law.
For confirmed defective, damaged, or incorrect items, we will work with you to arrange an appropriate replacement or other resolution without applying the $5 USD return processing fee.
5. NON-RETURNABLE ITEMS
Certain items may not be eligible for return, including:
• Personalized or custom-made products.
• Gift cards.
• Perishable goods.
• Opened or used personal care or hygiene products.
• Hazardous materials, flammable liquids, or gases.
• Items that have been used, worn, damaged, altered, or modified after delivery.
Please contact us if you are unsure whether your item is eligible for return.
6. REFUNDS
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
For returns that are not caused by a defective, damaged, or incorrect product or an error by TEOVORA, the applicable $5 USD return processing fee will be deducted from your refund.
Return shipping costs and original shipping charges are generally non-refundable for customer-initiated returns unless otherwise required by applicable law.
Please allow your bank, credit card company, or payment provider additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:
tovora88@gmail.com
7. EUROPEAN UNION AND OTHER STATUTORY CONSUMER RIGHTS
If your order is delivered to a country or region where applicable consumer protection laws provide a statutory right to cancel or return an order, those statutory rights will apply.
For customers in the European Union, you may have a statutory right to cancel or return eligible purchases within 14 days of receiving your order without providing a reason, subject to applicable exceptions.
Nothing in this Return & Refund Policy is intended to limit or exclude any consumer rights that cannot legally be limited or excluded.
8. CONTACT US
If you have any questions regarding a return, exchange, or refund, please contact us:
TEOVORA
Email: tovora88@gmail.com