Refund policy

At GOIFVORO, we want you to feel confident with every purchase. Our stainless steel home essentials are carefully selected, inspected, and packed with care before shipping. If your order does not arrive as expected, we are here to help.

30-Day Return Policy

We accept returns within 30 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and returned with its original gift box, accessories, manuals, and any included parts.

Items that show signs of use, scratches, stains, damage caused by improper handling, or missing original packaging may not be eligible for a full refund.

Return Eligibility

To start a return, please contact us first before sending anything back. Returns sent without prior approval may not be accepted.

Please include the following information when contacting us:

Order number
Full name used on the order
Reason for return
Photos or videos if the item is damaged, defective, or incorrect

Once your return request is approved, we will provide return instructions and the return address.

Damaged, Defective, or Incorrect Items

Please inspect your order carefully when it arrives. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with clear photos or videos of the issue, the outer packaging, and the shipping label.

If the problem is confirmed, we will offer a suitable solution, which may include a replacement, refund, or store credit depending on the situation.

Non-Returnable Items

For hygiene and safety reasons, we may not accept returns on items that have been used for food contact, washed, damaged after delivery, or returned without the original packaging.

The following items may also be non-returnable:

Used or washed items
Items with scratches, stains, dents, or signs of wear
Items damaged due to misuse or improper care
Final sale items
Gift cards
Items returned without approval

Color, Finish, and Size Notice

Please note that slight variations may occur due to the nature of stainless steel products and finishing processes. Product color, reflection, shine, or surface tone may appear slightly different due to lighting conditions, screen settings, and device differences such as mobile phones, tablets, or monitors.

Manual measurements may also have a 1–3 cm difference. These natural variations are not considered defects.

Return Shipping Costs

Unless the item is confirmed to be damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping fees, expedited shipping fees, shipping protection fees, and handling fees are non-refundable unless required by law or unless the return is due to our error.

We recommend using a trackable shipping service, as we are not responsible for returned packages that are lost in transit.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow 3–10 business days for the refund to appear on your bank or card statement, depending on your payment provider.

If the returned item is used, damaged, missing parts, or not in its original condition, we may issue a partial refund or decline the refund.

Exchanges

If you received a damaged, defective, or incorrect item, we may offer an exchange or replacement after reviewing the issue. For size, style, or preference changes, please contact us to confirm whether an exchange is available.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed, packed, or shipped, we may not be able to cancel or change it.

Refused Packages & Incorrect Addresses

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or unavailable addresses.

If a package is refused, unclaimed, or returned due to an incorrect address, the customer may be responsible for the original shipping cost, return shipping cost, and any reshipping fees.

Lost or Delayed Packages

Once an order has been shipped, delivery times may vary depending on the carrier and destination. If your tracking shows delivered but you have not received the package, please first check around your delivery area, mailbox, front desk, neighbors, or local carrier office.

We will assist you in checking the shipment status, but we are not responsible for packages marked as delivered by the carrier.

Contact Us

If you have any questions about returns or refunds, please contact us at:

Email: support@golfvoro.com

Please include your order number so we can assist you faster.