Terms of service

PRIVACY POLICY

Last updated: September 7, 2026

This Privacy Policy describes how TEOVORA (“we”, “us”, or “our”) collects, uses, stores, and shares your personal information when you visit, use our services, make a purchase from our website, or otherwise communicate with us.

Our online store is powered by Shopify. Shopify provides the ecommerce platform that enables us to offer our products and services to you.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our website, we may collect the following categories of personal information:

• Contact information, such as your name, email address, phone number, billing address, and shipping address.

• Order information, such as products purchased, order history, returns, refunds, and transaction details.

• Payment-related information. Payments are processed by our payment service providers. We generally do not directly store complete payment card information.

• Account information, if you create or use a customer account.

• Customer service information, including messages, questions, reviews, return requests, and other communications you send to us.

• Device and usage information, such as your IP address, browser type, device information, pages viewed, referring URLs, and interactions with our website.

• Cookie and similar technology information used to operate, secure, analyze, and improve our website and, where applicable, support advertising and marketing activities.

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, subscribe to marketing communications, or otherwise provide information to us.

• Automatically through cookies and similar technologies when you use our website.

• From service providers and business partners that help us operate our store, process payments, fulfill orders, prevent fraud, provide analytics, deliver advertising, and provide customer support.

• From Shopify, which provides the ecommerce platform used to operate our store.

3. HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information to:

• Process and fulfill your orders.

• Process payments, returns, exchanges, and refunds.

• Provide order confirmations, shipping information, and customer support.

• Maintain and improve our website and services.

• Detect, investigate, and prevent fraudulent, malicious, or illegal activity.

• Protect our customers, business, and website.

• Comply with applicable legal, tax, accounting, and regulatory obligations.

• Send marketing or promotional communications where permitted by applicable law and based on your preferences or consent where required.

• Measure and improve the effectiveness of our website, products, advertising, and marketing activities.

4. SHOPIFY

Our store is hosted and powered by Shopify.

Shopify may collect and process personal information when you access or use our store in order to provide ecommerce, security, payment, analytics, and related services.

Information you provide through our store may therefore be processed by Shopify and its service providers.

Shopify maintains its own privacy practices and policies regarding its processing of personal information.

5. HOW WE SHARE PERSONAL INFORMATION

We may share personal information with third parties where reasonably necessary to operate our business and provide our services, including:

• Shopify and ecommerce service providers.

• Payment processors and financial institutions.

• Shipping carriers, fulfillment providers, warehouses, and logistics partners.

• Customer service providers.

• Analytics, advertising, and marketing providers where applicable.

• Fraud prevention, security, and technology providers.

• Professional advisers, regulators, courts, law enforcement, or government authorities when required or permitted by law.

We may also disclose information in connection with a business transaction, such as a merger, acquisition, restructuring, financing, or sale of business assets.

We do not sell personal information for money. Certain advertising or analytics activities may be treated as “sale”, “sharing”, or targeted advertising under some privacy laws, and where applicable you may have rights to opt out of such processing.

6. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers may use cookies, pixels, local storage, and similar technologies to operate and secure our website, remember preferences, understand website usage, and improve our services.

Where required by applicable law, we will request consent before using certain non-essential cookies.

You may also manage certain cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

7. MARKETING COMMUNICATIONS

If you subscribe to receive marketing emails or other promotional communications, we may use your contact information to send you information about products, promotions, and updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Even if you opt out of marketing communications, we may still send transactional or service-related messages concerning your orders or account.

8. DATA RETENTION

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

The retention period may vary depending on the type of information and applicable legal requirements.

9. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. INTERNATIONAL DATA TRANSFERS

Our service providers may process personal information in countries other than the country where you live.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

11. YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate personal information.

• Request deletion of certain personal information.

• Request restriction of certain processing.

• Object to certain processing.

• Withdraw consent where processing is based on consent.

• Request a portable copy of certain personal information.

• Opt out of certain targeted advertising, sale, or sharing of personal information where applicable.

These rights may be subject to exceptions and limitations under applicable law.

To submit a privacy request, contact us at:

tovora88@gmail.com

We may need to verify your identity before processing certain requests.

12. CHILDREN'S PRIVACY

Our services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.

13. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

14. CALIFORNIA AND OTHER U.S. PRIVACY RIGHTS

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the law applicable to you, these rights may include requesting access, correction, deletion, or portability of personal information and opting out of certain uses of personal information for targeted advertising, sale, or sharing.

You may contact us at tovora88@gmail.com to exercise applicable rights.

15. EUROPEAN ECONOMIC AREA AND UNITED KINGDOM

If you are located in the European Economic Area or United Kingdom, applicable data protection laws may provide additional rights regarding your personal information.

Depending on the circumstances, our processing may be based on performance of a contract, compliance with legal obligations, legitimate interests, or your consent.

You may have rights including access, correction, deletion, restriction, objection, portability, and withdrawal of consent.

You may also have the right to lodge a complaint with the relevant data protection authority.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technologies, or legal requirements.

When we update this Privacy Policy, we may revise the “Last updated” date at the top of this page.

17. CONTACT US

If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact us:

TEOVORA

Email: tovora88@gmail.com